Welcome to Sentic. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered conversational survey platform.
By using Sentic, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
•Account Information: Name, email address, password, and company information when you create an account
•Payment Information: Billing details and payment method information processed securely through our payment processor (Stripe)
•Survey Data: Questions you create, responses collected from your survey participants, and analysis results
•Communications: Messages you send to us, feedback, and support requests
Automatically Collected Information
When you access our platform, we automatically collect certain information:
•Usage Data: Information about how you interact with our platform, including pages viewed, features used, and time spent
•Device Information: Device type, browser type, operating system, and IP address
•Cookies and Tracking: We use cookies and similar technologies to maintain sessions and improve user experience
Survey Respondent Information
When participants respond to surveys created using Sentic, we collect their responses and conversation data on behalf of the survey creator. Survey creators are responsible for obtaining appropriate consent from their participants.
Student Privacy & FERPA Compliance
For Educational Institutions: We support anonymous student feedback collection for assessment and program evaluation. We don't require or request names, student IDs, or grades.
•Anonymous by Design: Students are explicitly instructed not to share names, student IDs, or grade information when providing feedback
•No FERPA-Protected Data: When used as intended for assessment and program improvement, student feedback does not contain educational records protected under FERPA
•Institutional Control: Program Directors and Department Heads maintain full control over their feedback campaigns and associated data
•Session-Based Only: We use anonymous session IDs (not student identifiers) to prevent duplicate responses
How We Use Your Information
We use the information we collect to:
•Provide, maintain, and improve our conversational survey platform
•Process your surveys and analyze responses using our Quality Engine
•Process payments and maintain billing records
•Send you service-related notifications, updates, and security alerts
•Respond to your support requests and communications
•Detect, prevent, and address technical issues and security threats
•Analyze usage patterns to improve our service and develop new features
•Comply with legal obligations and enforce our Terms of Service
AI and Data Processing
Sentic uses artificial intelligence to conduct conversational surveys and analyze responses. Here's how we handle your data:
•AI Processing: Survey responses are processed by AI models to generate follow-up questions, extract insights, and calculate quality scores
•Third-Party AI Services: We use OpenAI's API for language processing. OpenAI does not use data submitted via their API to train their models
•Data Retention: Survey data is stored securely and retained as long as your account is active or as needed to provide services
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
•Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, payment processing, analytics)
•Legal Requirements: When required by law, regulation, or legal process
•Business Transfers: In connection with a merger, acquisition, or sale of assets
•With Your Consent: When you explicitly authorize us to share specific information
Data Security
We implement industry-standard security measures to protect your information:
•Encryption of data in transit and at rest
•Regular security assessments and updates
•Access controls and authentication requirements
•Secure hosting infrastructure with reputable providers
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
•Access: Request access to the personal information we hold about you
•Correction: Request correction of inaccurate or incomplete information
•Deletion: Request deletion of your personal information (subject to legal retention requirements)
•Data Portability: Request a copy of your data in a portable format
•Opt-Out: Unsubscribe from marketing communications
To exercise these rights, please contact us at privacy@sentic.ai (placeholder email).
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Sentic, you consent to the transfer of your information to our facilities and service providers globally.
Children's Privacy
Sentic is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of Sentic after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: