When a customer cancels, a checkbox isn't enough. Sentic interviews them to find the root cause of the breakup.
Churn Driver: Price Sensitivity
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From prompt to chat in minutes. Sentic automates your survey process.
The pricing page was confusing. I didn't know which plan included the API.
That's helpful context. Specifically, was it the feature comparison table or the plan names that caused the most uncertainty?
Sentic automatically groups open-ended feedback into prioritized findings, eliminating the need for manual sorting.
34% of dropped users cited "hidden fees" at checkout as their primary reason for leaving. This correlates with the Q3 churn spike.
"I loved the product, but when I got to the final screen, the 'service fee' added $20. Be transparent upfront!"
The new chat widget is a hit. "Response time" sentiment improved by +4.2 points.
Stop guessing why they left. Start fixing the actual problems.
Respondents rush through generic multiple-choice questions. You get shallow data and thousands of empty text fields.
AI asks relevant follow-up questions in real-time. You get rich, detailed stories and the “why” behind the data.
That's interesting. Can you tell me more about why the checkout felt slow?
I couldn't find the guest checkout option, so I had to create an account.